World Class Service. Fluid Technology. That's Matrix.
WORLD CLASS SERVICE. FLUID TECHNOLOGY.
EXCELLENCE IN INTEGRATION
Matrix provides management consulting, project management, systems integration and software development services with an emphasis on contact center technology applications and operational practices.
The principals of the firm have a continuous track record of outstanding performance dating back to 1988.
WHAT MAKES MATRIX DIFFERENT?
There are 10 things that differentiate Matrix from our competitors.
We feel strongly about these points and our clients have reaffirmed their importance. We are confident they will be meaningful to you as well.
We know what we know and what we don't know – and we know the difference. We don't bluff or experiment with clients. When we need information, we know how and where to get it.
Everybody knows that time is money. We also understand that money is money. We carefully manage both.
We understand the difference between effort and results. We get results.
We are well-organized and careful planners. We understand the importance of proven process – and use it.
We are responsive. We are accessible at all times, on-site at all key times. We take calls when we can, return messages promptly when we can't.
We utilize technology to increase our efficiency and productivity. It serves us; we don't serve it.
We work closely with our clients, interact regularly, and leave behind a strong knowledge base for increased self-sufficiency.
We allow our work to speak for itself. The refined approach and techniques are void of any levels of mediocrity. We are very good at identifying needs and designing/implementing effective solutions that reflect favorably on our clients, their image, and their profitability.
We honor our commitments with an almost fanatical fervor. We believe promises are not just guidelines but absolutes.
We sell VALUE! – not low price. Value lasts; low price is too often an illusion unsupported by hindsight.