What we do.
At Matrix we focus on maximizing up time, enhancing and supporting your contact center, expanding you current Genesys talent pool with our team of highly skilled experts. We grow a partnership of continuing improvement through customizing our deployments to your specific needs.
Who are we?
Matrix is CTI/CRM solutions supplier and system integrator. Our greatest asset is our team. With our high level of technical knowledge and experience we are able to deliver even the most challenging projects on time and on budget.
Matrix is an industry leader in the contact center technology field. We strive to furnish best-in-class consulting services and strategies to streamline and bolster our clients service operations.
Being a Genesys partner we are able to deliver systems implementation, customization, integration and upgrades for the full suite of Genesys contact center products as well as cloud based Genesys hosted solutions.
Our consultants bring decades of training and experience in contact center technologies as well as extensive knowledge of the latest and greatest advancements and best practices in the industry.
Our philosophy of building a trusted partnership that serves our customer’s always evolving business needs allows us to earn the highest level of customer satisfaction possible.
What do we do?
We pride our selves on our ability to deploy industry leading Genesys software solutions. We are also able to build custom applications to meat our clients’ specific needs.
Why choose Matrix?
Matrix has successfully designed implemented and deployed over 75 CRM/CTI projects. This allows us to bring our extensive capabilities to every project and to deliver the best in industry projects every time.
Matrix has designed and deployed projects for:
- 3 of the world’s leading financial institutions.
- 4 of the world’s leading telecommunications companies.
- 6 of the world’s leading Insurance companies.
Matrix has partnered with the leading CRM and CTI companies allowing us to stay on the cutting edge of the industry.
Matrix brings 85 years of call center and customer service expertise to every project we undertake.
Every consultant has an average of 12 years of CRM/CTI experience.
Matrix has worked with over 20 unique back office and front office software products. Allowing us to supply a unified solution to meet all of our clients needs.
At Matrix we feel the personal and professional commitment to each and every project is the greatest value we can bring to our clients.